Shipping Policy
At raineynursery.com, we are committed to providing a secure, reliable, and transparent shipping experience for all home storage and organization products purchased through our online store. This Shipping Policy explains order processing times, delivery estimates, shipping methods, tracking procedures, and all shipping-related rules for our storage cabinets, decorative organizers, wall shelves, household furniture, and matching home storage accessories.
1. Shipping Area
We currently provide shipping services to all valid addresses within the United States.
Some areas have limited delivery support, including:
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Remote or rural ZIP code areas
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PO Boxes mailing addresses
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APO/FPO military addresses
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Freight forwarding and transit warehouse addresses
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Restricted-access commercial delivery locations
If your address is undeliverable, the checkout page will display no available shipping options. Our support team will also contact you in advance before order processing to confirm and adjust your order.
2. Order Processing Time
Standard processing time: 1–3 business days after successful payment confirmation
Our order processing workdays are Monday to Friday. We do not process orders on weekends and official U.S. federal holidays.
Extended processing time may apply to the following orders:
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Large-size storage furniture orders
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Orders requiring multiple carton packaging
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Orders needing inventory verification and stock confirmation
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Fragile decorative storage products requiring reinforced protective packaging
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Orders with address information requiring manual verification
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Peak seasons with surging order volume
Processing time refers to the period from successful payment authorization to the package being picked up and accepted by the logistics carrier.
3. Estimated Delivery Time
Standard Delivery: 4–8 business days after shipment
Large Furniture Delivery: 5–12 business days, depending on destination distance and carrier routing arrangements
All delivery times are estimated values for reference only and cannot be fully guaranteed. Transit delays may occur due to objective factors:
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Extreme weather and natural environment impacts
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Official carrier operational delays
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Holiday logistics congestion and peak pressure
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Regional traffic and transportation interruptions
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Shipping address verification and adjustment delays
4. Shipping Carriers
We cooperate with mainstream formal U.S. logistics carriers to complete order delivery. According to product weight, size, fragility and destination, we will arrange the most suitable shipping channel, including:
5. Free Shipping
We offer free standard shipping for all eligible orders within the United States. No additional standard shipping fees will be charged during checkout. Applicable sales tax will be automatically calculated based on your shipping address and local regulatory requirements.
6. Fragile Product Packaging Protection
Many of our decorative storage products contain delicate parts such as decorative surface finishes, crystal ornaments, precision metal hardware and fragile structural components.
To ensure safe delivery, all fragile products adopt multi-layer reinforced packaging:
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Shockproof foam internal padding
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Anti-collision internal support structure
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Thickened layered carton protection
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Separate packaging for independent delicate components
Individual large and complex storage furniture will be partially disassembled for packaging to effectively reduce collision and damage risks during transportation.
7. Order Tracking
Once your order is shipped and picked up by the carrier, we will send a shipment confirmation email with the official tracking number to your registered email address.
Please note that the tracking information may take 24–48 hours to update and display logistics status after carrier pickup.
Registered account users can also check real-time order shipping status through the user dashboard.
8. Multiple Package Shipments
Large-size combined storage cabinets and multi-component storage sets will be shipped in separate cartons.
Multiple packages under one order may have the following situations, which are all normal shipping conditions:
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Different tracking numbers for each package
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Different shipment and departure dates
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Staggered delivery arrival time
9. Delivery Address Changes
If you need to correct or modify your shipping address after placing an order, please contact our support team in a timely manner.
Address modification is only supported before the order completes packaging and shipment. Once the carrier has picked up the package, address rerouting is subject to the carrier’s rules and may incur additional fees.
10. Order Cancellation Before Shipment
You can apply for order cancellation and full refund before the order enters the packaging and shipment process.
Once the order starts packaging, handover and logistics dispatch, cancellation applications will no longer be supported. You can only apply for return and refund in accordance with our official return policy after receiving the goods.
11. Damaged Shipments
If your package or product is visibly damaged upon arrival, please keep all original cartons, packaging materials and accessories, and take clear photos including:
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Outer shipping carton condition
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Package shipping label information
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Internal protective packaging materials
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Damaged product bodies and components
Please contact our customer support team within 7 days after delivery, and we will quickly verify and provide solutions such as replacement parts, full replacement or refund.
12. Lost or Delayed Packages
If the logistics tracking shows abnormal delays, or the status shows delivered but you have not received the package, please complete the following checks first:
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Check door surroundings, mailboxes and hidden delivery areas
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Consult community property, building front desk and reception staff
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Confirm with neighbors, family members or roommates
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Initiate status inquiry directly with the official carrier
If the problem cannot be resolved after inspection, please contact our support team, and we will assist you in investigating the package status and solving the problem.
13. Incorrect Shipping Information
Customers are responsible for filling in accurate and complete shipping address and contact information during checkout.
If the package is returned undelivered due to the following customer reasons, the secondary shipping fee shall be borne by the customer:
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Wrong or incomplete shipping address
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Failed delivery caused by missing contact information
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Unsuccessful multiple delivery attempts
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Customer refuses to receive the package without reason
14. Inspection Upon Delivery
Our storage furniture and decorative products are mostly packaged with fragile and precision parts. We recommend that you carefully inspect the package and product condition immediately after delivery.
Please feedback all visible damage, missing parts and abnormal problems in a timely manner before product assembly and use to ensure after-sales rights protection.
15. Contact Information
If you have any questions about shipping rules, order delivery, package exceptions and logistics assistance, please contact us through the official channels below:
raineynursery.com
Email: afadsryr0@outlook.com
Phone: +1 (512) 296-4729
2305 Oak Avenue
Austin, Texas 78701
United States
